Raise it with us
Go back to whoever you've been talking with. No answer, or you'd rather not talk to them? Call the number on this page and ask for someone else. Name the building, spell out the problem, and tell us the fix you're after.
How we handle it
We pull up the messages and any paperwork, then get back to you with what we see. When we're at fault, we own it and sort out what we can. When we see it differently, you get our reasoning. There's no promised reply time on this page, since we'd rather get the answer right.
Outside options
No need to come to us first. Minnesota owners can use the Office of the Minnesota Attorney General. Wisconsin owners can use the consumer protection bureau at the Department of Agriculture, Trade and Consumer Protection (DATCP). Their own sites list current contact details.
If it's turned into a legal dispute, get your own attorney. We can't advise you on a dispute with us.